Terms and Conditions

How to place an order

When you have found the product that you would like to buy then simply note product code and send us at our contact email info@mayacraftnepal.com or mayacraftspvtltd@gmail.com 

Registration is not necessary to place orders, however as a registered buyer, you will be able to shop faster, be up to date on orders status and keep track of the orders you have previously made.

Do I need to register on-site

Well you don’t’ need to register for to see the regular items in the site but you are required to register for to make pre-order  because your shipping address including your phone number is must required for us to make Performa invoice with delivery cost.

However you are required to register and get our manual approval for to see the new current season items and add on your order list.

Do I Get the Sample

Sure you could get the sample but you are required to pay for products & delivery cost. However if you make your order from the sample then we will refund the cost of particular sample but not the delivery cost.

How about label & Hangtag

• – Buyer could use your own brand name, logo, label & hangtag. But you are required to provide your label & hangtag or you could send your design on psd or pdf file and we will produce it for you but we will add the cost on your invoice.
• – Minimum 1000 Pcs label & Hangtag required to produce in one batch.

Production Lead Time

As per Products’ nature, availability of the production schedule in factory and the size of order effect the production lead time, usually it takes minimum 7 days and maximum 30 days for to complete the production, Production lead time will begin only after order conformed and Order conform only after advance Payment received.

Time of Delivery

If the customer prefers to send his/her consignment by Air, it takes maximum 12 days more after production period to be reached at the final Airport and the goods should be cleared from the airport. The airport should be international. This is applicable for all over the Europe, America and Asia.

Likewise if he/she prefers to send the goods through courier service (DHL, United Parcel Service, Skynet etc.), it takes maximum 7 days after production period to be delivered instead of 10 days to be delivered in the each and every final destination. It is door to door service.

Return/Refund Policy

If the customer wants to return the product, he/ she should contact us by email at sales@mayacraftnepal.com describing the reason and evidence of dissatisfaction.

Please check and notify us about the product to return within 7 days after receipt of the order. MAYA CRAFT  P. Ltd will always be attentive on this issue based on the logistic reason of dissatisfaction and start to find the best possible solution on mutual understanding between the both parties (the customer and Maya Craft  P. Ltd).

• – Claims made after one week of receipt of the order will not be accepted.
• – Exchange of goods on the condition that the goods to be exchanged will be similar in nature and be available from the same manufacturer or supplier; in such cases the transportation cost involved for returning goods to Nepal from his/ her country will be paid by the customer.
• – Maya Craft  P. Ltd will not be responsible if any items that are lost while being returned, hence safe and secure delivery is suggested.
• – Upon receipt the returned goods, Maya Craft  P. Ltd reserves the right to decide whether to refund or exchange (re-send) the product (s)
  
  Since most of our products are handcrafted, there can be slight variations in color, size, finishing touch or even some irregularities.
• Lost or damage of any products must be claimed directly with involved Courier Company. Maya Craft  P. Ltd won´t accept the returned goods if it is sent without our return authorization. Authorized return must be sent to us in its original packaging.

I hope that above provided information will help you to understand how to make order with us but if you got any difficulties or confusion then please do not hesitate to send email. We will do our best to serve you.